1. Introduction

PawZync ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our veterinary booking platform and related services.

2. Information We Collect

2.1 Personal Information

We collect information you provide directly, including:

• Name, email address, and phone number
• Account credentials
• Payment information (processed securely by third-party providers)
• Communication preferences

2.2 Pet Information

We collect information about your pets, including:

• Pet name, species, breed, age, and gender
• Medical history and health records
• Vaccination records
• Appointment history

2.3 Automatically Collected Information

We automatically collect:

• Device information and identifiers
• IP address and location data
• Browser type and operating system
• Usage patterns and preferences

3. How We Use Your Information

We use your information to:

• Provide and maintain our services
• Process appointments and bookings
• Communicate with you about appointments and updates
• Improve our services and user experience
• Ensure security and prevent fraud
• Comply with legal obligations

4. Information Sharing

We may share your information with:

• Veterinary clinics you book appointments with
• Service providers who assist our operations
• Legal authorities when required by law
• Business partners with your consent

We never sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security audits and assessments
• Access controls and monitoring

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Opt-out of marketing communications
• Export your data in a portable format
• Withdraw consent at any time

7. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Pet health records may be retained longer as required by veterinary regulations. You can request deletion of your account at any time.

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can manage cookie preferences through your browser settings.

9. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the Service. The updated policy will be effective upon posting.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@pawzync.com
Data Protection Officer: dpo@pawzync.com
Address: PawZync Inc., Colombo, Sri Lanka